Last updated: 29 May 2025
These Terms and Conditions (“Terms”) apply to all services provided by the Company to any client (“the Client”) unless otherwise agreed in writing.
1. Payment Terms
1.1 Monthly or Retainer Services
- The first month’s payment is required upfront before any work begins.
- Monthly services continue until cancelled with 30 (thirty) calendar days’ written notice.
- If cancelled before the end of a committed term (e.g. “3-month package”), the remaining balance becomes payable in full.
- Services may be paused or suspended if invoices are overdue.
- Third-party licence fees may remain payable after cancellation.
- Transfer or admin fees may apply if files or platforms are moved to another provider.
1.2 Once-Off Projects
- A 50% (fifty percent) deposit is required to begin.
- A 30% (thirty percent) progress payment is due upon preview.
- The final 20% (twenty percent) is payable before delivery.
- If the Client requests early delivery of any part of the project, that portion must be paid in full before handover.
1.3 General Billing Terms
- Invoices must be paid within 7 (seven) calendar days unless otherwise agreed.
- Interest at 12% (twelve percent) per annum may be charged on overdue invoices, calculated monthly.
- Quotes are valid for 30 (thirty) days from the date of issue.
2. Scope of Work
- The Services shall be delivered according to the agreed scope outlined in the approved proposal or quotation.
- Any work outside of this scope may be quoted and invoiced separately.
- Additional services or deliverables not expressly included in writing will not be undertaken without prior approval and may affect timelines and costs.
3. Revisions & Feedback
- All work includes 1 (one) round of revisions unless otherwise agreed.
- Revisions cover minor layout or copy adjustments.
- Feedback is expected within 10 (ten) working days.
- If no feedback is received within 30 (thirty) calendar days, a project holding fee of R650.00 (six hundred and fifty Rand) per month may be charged.
- Requests made after sign-off may incur additional charges, depending on the scope and timing.
- Projects are delivered according to the approved scope. Major changes may require a new quote.
- If an error is discovered, please notify us within 60 (sixty) days of delivery so we can address it promptly.
4. Hosting & Maintenance
- Hosting, maintenance, and technical support are not included unless specifically stated in your quote.
- These can be added as a separate monthly service.
- Clients managing their own sites are responsible for security, backups, and performance.
5. Intellectual Property
- Final deliverables become the Client’s property once full payment is received.
- The Company retains ownership of all working files, internal systems, and tools.
- Clients may not reuse, resell, reverse-engineer, or replicate our work without written consent.
- Final files, source code, or credentials will only be handed over once the account is settled.
6. Third-Party Platform Disclaimer
- The Company does not control third-party platforms such as Google, Meta, LinkedIn, or hosting providers.
- We are not liable for changes to their policies, features, uptime, or performance.
- No guarantees are made regarding campaign results or account stability on third-party platforms.
7. Client Responsibilities
- The Client agrees to provide timely access, approvals, and any assets required for project delivery.
- Delays caused by missing information may extend timelines or result in additional fees.
- The Client confirms that all content, assets, or materials provided are owned by them or appropriately licensed.
- The Client indemnifies the Company against any claims, damages, or losses arising from the use of unauthorised or infringing content.
8. Data & Privacy
- The Company will take reasonable steps to protect any personal information processed on behalf of the Client, in accordance with the Protection of Personal Information Act (POPIA).
- The Client remains responsible for ensuring that any data they collect or process using our services is compliant with applicable laws.
9. Liability & Force Majeure
- The Company shall not be held liable for indirect, incidental, or consequential damages, including loss of profit or business opportunity.
- Our total liability for any claim is limited to the total amount paid by the Client for the relevant service.
- We are not responsible for delays caused by circumstances beyond our control, including but not limited to natural disasters, internet outages, strikes, or third-party service disruptions.
10. Confidentiality
- All client information is treated as confidential.
- We will not share your content, business strategies, or materials without written permission.
11. Dispute Resolution
- If a dispute arises, both parties agree to communicate in good faith to resolve it.
- If unresolved, both parties agree to consider mediation or arbitration before initiating formal legal action.
12. Governing Law
- These Terms are governed by the laws of the Republic of South Africa.
- Any disputes fall under the jurisdiction of South African courts.
13. Entire Agreement
- These Terms represent the entire agreement between the parties and supersede all prior discussions, representations, or agreements.
- Any amendments must be made in writing and signed by both parties.
