Payment Terms:
- For monthly or retainer services:
- First month’s payment is required upfront before any work begins
- Third-party licence fees may remain payable after cancellation
- Services may be paused or suspended if invoices are overdue
- For once-off projects:
- 50% deposit required to begin
- 30% payment due upon preview
- Final 20% due before delivery
- If the client requests part of the project to be delivered before the final handover, that portion must be paid for in full before release
- Invoices must be paid within 7 days of issue unless otherwise agreed
- Interest of 12% per annum may be charged on overdue invoices, calculated monthly
- Quotes are valid for 30 days from the date of issue
Monthly Services:
- Monthly services continue until cancelled with 30 days’ written notice
- Items marked “monthly for [x] months” end automatically after that period
- If cancelled before the end of a committed term, the remaining balance becomes payable in full
- Transfer/admin fees may apply if files or systems are moved to another provider
Concepts & Revisions, Feedback:
- All work includes 1 round of revisions unless otherwise stated
- Revisions include small changes (e.g. layout tweaks or copy edits)
- Feedback is expected within 10 working days
- If no feedback is received within 30 days, a project holding fee of R650/month will be charged to retain files and project status
- Changes requested after sign-off may be quoted and billed separately depending on scope and timing
- Work will be completed in line with the approved scope and brief. Any changes beyond the original scope may require a new quote
- Any errors on our side must be reported within 60 days of the relevant preview or delivery. After that period, corrections may be billed for separately
Hosting & Maintenance:
- Website hosting, maintenance, and support are not included unless clearly stated in your quote
- These services can be added as a separate monthly package
- Clients managing their own websites are responsible for updates, backups, and performance
Intellectual Property:
- Ownership of final deliverables transfers upon full payment
- Solid Projects retains rights to all working files, templates, internal systems, and custom tools
- Clients may not reuse, resell, reverse-engineer, or replicate our work without written permission
- Final deliverables (e.g. live websites, source files, campaigns) will only be handed over once full payment has been received
Third-Party Platform Disclaimer:
- Solid Projects does not control platforms like Google, Meta, LinkedIn, or hosting services
- We are not liable for changes to their policies, performance, algorithms, or features
- No guarantees are made regarding campaign results, uptime, or account stability on external platforms
Confidentiality:
- All information shared with us is treated as confidential
- We will not share your materials, business details, or strategies without written consent
Disputes:
- If a disagreement arises, both parties agree to attempt to resolve it professionally and in good faith
- If no resolution is reached, both parties agree to consider mediation or arbitration before taking legal action
